Page 676 - AI for Good Innovate for Impact

AI for Good Innovate for Impact

Use Case - 2: Yuanjing Integrated Urban Management Platform

Organization: China Unicom

Country: China
Contact Person(s):

Name: Liu Zhicen Email Address: liuzc158@ chinaunicom .cn
Name: Sang Haiyan Email Address: sanghy6@ chinaunicom .cn
Name: Guan Xiaoran Email Address: guanxr6@ chinaunicom .cn

1 Use Case Summary Table

Item Details
Category Smart home/cities

Problem Clearly describe the primary issue or challenge
Addressed 1.Low Governance Efficiency
Difficulties in cross-domain coordination: Urban management involves
multiple departments such as transportation, environmental protection, and
public safety. Traditional manual processing methods result in inefficient
interdepartmental collaboration and delayed information transmission.
Slow response speed: Reliance on manual inspections and paper-based
workflows leads to prolonged problem identification and resolution cycles.
2.Inadequate Public Service Quality
Delayed handling of citizen requests: Traditional hotline and counter services
are inefficient, resulting in extended processing times for complaints and
suggestions, leading to low satisfaction rates.
3.Excessive Operational Costs
High management costs due to substantial manpower investment and repet-
itive tasks.

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