Page 604 - AI for Good Innovate for Impact

AI for Good Innovate for Impact

2 Use Case Description

2�1 Description

• MBRHE’s commitment to providing housing for Emirati citizens was increasingly
challenged by growing demand, fixed budgets, and resource-intensive internal loan
processing. The Sustainable Financing Partnership use case introduced a new operating
model where loans are financed directly by Emirates Islamic Bank, with MBRHE subsidizing
interest. This model allows MBRHE to provide loans without a funding cap and reduce
internal operational burden.

Through AI-based credit and eligibility models, citizens are automatically evaluated for loan
disbursement, removing bottlenecks in manual approval. Real-time integration between
MBRHE and EIB enables instant decision, tracking, and fund disbursement. Customers access
services through a digital platform using UAE PASS, allowing fully remote application, approval,
and servicing.

Use Case Status: Fully implemented (Q1 2025)

Partners:

Mohammed Bin Rashid Housing Establishment (MBRHE), Emirates Islamic Bank (EIB) , Dubai
Digital Authority, UAE Credit Bureau

2�2 Benefits of the use case

• Our initiative offers significant benefits by accelerating access to affordable finance
through targeted subsidies, which directly reduces housing poverty among vulnerable
groups. By leveraging advanced technologies such as AI, APIs, and cloud microservices,
we modernize the public housing finance infrastructure, making it more efficient
and accessible. This technological integration not only enhances urban resilience by
expanding inclusive housing finance options but also reduces systemic bottlenecks that
often hinder progress. Additionally, our approach fosters greater trust in public institutions
by ensuring transparent and efficient digital service delivery, thereby strengthening the
overall governance and effectiveness of public programs.
• The expected impact of this initiative is substantial. It enables unlimited loan disbursement
based on eligibility, ensuring that those in need have access to the financial support they
require. With a customer satisfaction index of 98.4%, the program has proven to be highly
effective in meeting the needs of its beneficiaries. Over 2,100 loans were issued in the
first six months alone, demonstrating the program's immediate and tangible impact. The
initiative also brings significant financial savings, with an estimated UAE Dirham(AED)
246 million saved annually through operational and budget efficiencies. Furthermore,
by reducing internal workload by 30%, the program enables staff to be redeployed to
strategic initiatives, enhancing overall organizational effectiveness and capacity.

2�3 Future Work

• Expand partnership to include other banks to ensure competitive rates and wider reach.
Enhance AI models with alternative data sources (e.g., utility payments, behavioral
data). Develop customer-facing mobile app for status tracking and support. Publish a
whitepaper on AI models used to enhance transparency and collaboration with global
peers. Explore expansion to non-traditional housing segments (e.g., renovations, green
homes)

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