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AI for Good Innovate for Impact

Use Case 10: FAHR Smart App - AI-powered HR Solutions for

Government Employees

Organization: Federal Authority for Government Human Resources (FAHR)

Country: UAE

Contact Person(s): Samer Al Rahal, awards@ fahr �gov �ae

1 Use Case Summary Table

Item Details
Category Digital Government, AI for Human Capital Management

Manual HR processes across UAE federal entities are time-consum-
ing, inconsistent, and not personalized. There's a need for a unified,
Problem Addressed
AI-enhanced HR system to support workforce efficiency and deci-
sion-making.

- AI-powered digital assistant for instant HR support
- Automated leave and attendance workflows
Key Aspects of Solution - Smart learning and career path recommendations
- Real-time analytics dashboards
- Seamless integration with federal systems

Generative AI (GenAI), AI Agents, Natural Language Processing (NLP),
Technology Keywords
React Native, Next.js, AI Chatbot, Predictive Analytics
Data Availability Private

Metadata (Type of Data) Text, User Interaction Logs, Behavioral Analytics, Structured HR Data
Generative AI fine-tuned using secure, anonymized HR datasets; NLP
Model Training and
Fine-Tuning and classification models customized for UAE federal HR terminology
and processes

[FAHR Smart App deployed across all UAE federal
entities - Phase I launched April 2024] More
details are available on the official FAHR website.
[ O n l i n e ] . A v a i l a b l e : h t t p s : // w w w .f a h r
Testbeds or Pilot .gov .ae/ en/ smart -app -launch .aspx[4].
Deployments
[User Experience (UX) labs were conducted during 2023–2024 with
integration of user feedback from federal stakeholders. A summary
report can be found here:[Online]. Available: https:// www .fahr .gov .ae/
en/ ux -feedback -report .aspx[5].

Private - managed internally under UAE Federal infrastructure (can be
Code repositories
shared on request if applicable)

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