Page 46 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

3.4 SMART Areas of Action

The transformation of data into specific services and elements for decision making requires
structuring the actions of a Smart City Office in the following areas of action (see Figure 7):

• The smart enabling elements (integrated city management platform, information system,
connectivity with Internet of Things devices, Big Data, Artificial Intelligence system).

• Intelligent solutions (open data portal, unified dashboards, citizen dashboards, geoportal,
CityApp).

• The support of all the above elements is the core of the innovation ecosystem, internally as well
as externally.
• The project team is necessary for the support and operation of the above services, as well as
support for the digital transformation of municipal services in their non-administrative field.

Figure 7: Smart City Action Layers

Commitment with Standards
Innovation Ecosystem

Smart Solutions
• Citizen dashboard
• City dashboards
Digital Transformation of Services • Specific dashboards

• 30% of services integrated in
platform Enabler Smart Elements
• 50 public tenders, smart
clauses. • Urban Platform
• Geographical Information
System
Connectivity
• Open Government Portal
• Connectivity strategy • CityApp
• Coordination of deployment of
IoT and 5G
Smart City Office

On the other hand, the development of a Smart City strategy involves considering not only the
enabling elements such as a city platform and sensors deployed in the municipality but also all the
elements that are around this platform that acts as a backbone. The deployment of these enabling
elements is the first step to subsequently allowing the creation of intelligent solutions ranging
from dashboards for monitoring key indicators of the city to transformative solutions that allow the
digitizing of the different municipal services to have greater control over them and to ensure that
this results in improvements and efficiencies for the city.

32 Reference framework for integrated management of an SSC | June 2023