Page 44 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

It is difficult to provide a single guide to strategic direction in the ICT field given that each city has
its own characteristics in terms of:

• Institutional Factors: National and regional laws in the ICT field, the organization of the city itself,
the vision and leadership, the ICT ecosystem and talent of the socio-economic environment
directly affect ICT strategic planning.
• Technological Factors: The city’s own ICT infrastructure, proprietary information systems, the
existence of a service-oriented architecture, the common electronic services of the region or
the country directly shape the ICT strategic planning.

• Economic-Human Factors: The creation of a robust and scalable ICT infrastructure requires
stable human and economic resources over time.

Figure 6: Strategic Management

TECHNOLOGICAL
GLOBAL FACTORS
CITY STRATEGY Government INSTITUTIONAL
Mobility FACTORS

STAKEHOLDERS &
INNOVATION ECOSYSTEM Environ- Economy
ment
CITY
STRATEGY Citizen
SMART CITY
PLATFORM
Electronic Governance
• Open Government HUMAN
GOVERNANCE • Electronic Administration FACTORS
MASTER PLAN • Cooperation
• Security

Relational
Governance
Management

Additionally, an ICT strategic direction will be useless if it is not included in a city strategy, where
public policies are defined to achieve the city model in a limited period.

Nowadays, a large part of the policies of the urban agendas has innovation missions to support
them, with the support of the socio-economic ecosystem. Innovation missions from a city perspective
will require a strategic Smart City plan supported by the ICT governance master plan.

30 Reference framework for integrated management of an SSC | June 2023