Page 42 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

The very conception of information systems to support the provision of administrative services
and public services frequently offered excellent solutions with little capacity for communication
and cooperation among them.

The evolution of technology and programming languages allow us to conceive the ICT architectures
of service-oriented cities, which, in turn, allows us to evolve towards corporate transversal elements
to offer homogeneous services throughout the life cycle, as well as the creation of services by
information systems to cooperate with other information systems with the appropriate security
mechanisms.

This chapter describes ICT elements that must be addressed by a city in a corporate perspective,
namely the importance of strategic ICT governance planning to align with the challenges and to
offer the necessary ICT services effectively and efficiently.

3.1 Conceptual vision of a Smart City strategy

A Smart City strategy must be focused on citizenship as a core element of all the strategic,
organizational, technological and operational actions necessary to obtain a holistic vision of the
city that enables its sustainable and resilient evolution to be controlled.

Figure 5: Smart Strategy

International National Standards on Political Programmes
Standards Smart Cities
KPIs of strategy compliance, city level and quality of life indicators.
New Bids Models Repository Common
Planning: Urban, economic, environmental, social…

Strategic Innovation – New Technologies
Technological
Key indicators – Management Support
Change Management Business Models Citizens Integrated City Management Innovation Labs

Operatives
Organization
Business Models Service Levels
Control Centers Evolution Smart Initiatives – Smart Maturity – Management Model Technologies Open

Strategic Objectives – Management Indicators
Economic and
employment Quality of live Mobility Government and
Public companies
revitalization Infrastructures
City Municipal Services

28 Reference framework for integrated management of an SSC | June 2023