Page 163 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 53: High-level architecture of municipal governance System

Collaboration Channels Voc
Layer Web portal Mobile Social Media Contact Centre Branch Service Counter Platform

Municipal ERP Citizen services
Project Asset, land & Real Building Plan Aproval
Management Estate management Property Tax
Business License & registration
Procurement &
Layer Material Management Human Resources, Payroll Connections & billing Solid waste management
& Employee self services
NOCs Solid waste management
Accounts, Budget, investments and Planning Miscellaneous services

Core Service Infrastructure
Authorization Identity Digital Signature Document Workflow Document
Management Management Single sign-on & encryption builder Engine Management
Technology Notification Registries Entity Localisation Search Location Payment
Layer Management Gateway

Core Data Infrastructure
Data Quality Master Data Reporting /
Data Warehouse Analytics Engine …..
Management management Dashboards
Finally, one of the key programmes supported by the NUIS is India Urban Data Exchange (IUDX),
which is described very briefly by the interest of describing a City Platform Architecture.

IUDX is being created as an open-source and collaborative effort, involving contributions and
support from a wide variety of stakeholders in the industry, academia, and community organizations.
A collaborative ecosystem ensures that this critical piece of national infrastructure is best-of-
breed, responsive to the needs of cities and immune to being captured or controlled by a single
commercial entity. The need for the IUDX is driven by the fact that, by nature, city data originates
from a wide variety of sources.

Some of it consists of streams of IoT data from installed sensors (e.g., air quality, traffic), while other
data are demographic or geographical. Some data may come from municipal tax or property
records, while other data are derived from legal documents and registrations. A large amount
of data is historical and derived from archival sources. Each set of data has its own security and
privacy consideration, as well as commercial, monetary or subscription aspects, which must be
observed. However, due to organizational inertia or friction or other reasons, the data often resides
in several independent silos, without standardization of software components, their interfaces, or
the underlying data models.

The IUDX is a win-win solution for all stakeholders. Within each of the cities, the citizens and the
community benefit from the availability of better, more innovative, and cheaper applications and
services. The cities benefit from the reduced development cost and faster development times

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