Page 160 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Table 11: IndEA Catalogue of Building Blocks (continued)
Category Agile IndEA Building Blocks

Common Solution Building Blocks to be established in WAVE 1
1. Registration – Records identifiers and other general information about a person,
place or other entity, typically for registration or enrolment in specific services or
programmes and tracking of that entity over time.
2. E-Payments – Implement and log financial transactions receipts and payments online
in multiple ways.
3. Workflow management – Help to optimize business processes by specifying the
rules that govern the execution of a sequence of activities and the exchange of
associated information to orchestrate the process flow from initiation to completion.
4. Case management – Register or enrol users and provide longitudinal tracking of
services, often across multiple service categories, departments and locations.
5. Feedback – Provide the ability for consumers and providers of services to send, track
and address any issues pertaining to service quality, including any kind grievance
redressal.
6. Consent management – Manage a set of policies allowing users to determine the
information that will be accessible to specific information consumers, for which
Common purpose, for how long, and whether it can be shared further.
Solution
Building 7. Reporting and dashboard – Provide pre-packaged and custom presentations of
Blocks data and summaries of an organization’s pre-defined key performance metrics, often
in a visual format.
Common Solution Building Blocks to be established in WAVE 2
1. eLearning – Support facilitated or remote learning through digital interaction
between educators and students.
2. Collaboration management – Enable multiple users to simultaneously access,
modify or contribute to a single activity such as content creation, through a unified
access portal.
3. Content management – Support the creation, editing, publishing and management
of digital media and other information.
4. Scheduling – Provide an engine for setting up events based on regular intervals or
for triggering specific tasks in an automated business process, based on specific
combinations of status of several parameters.
5. Terminology – Provide a registry of definitions and terms with defined nomenclature
standards, metadata, synonyms and sometimes a knowledge map for a particular
domain of knowledge (e.g., health), which can be used to facilitate semantic
interoperability.

In 2019, the National Institute of Urban Affairs (NUIS) was envisioned to act as a digital public
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good, in the form of a set of APIs or Building Blocks for all stakeholders across the “quadruple
helix” of government, industry, academia, and civil society and citizens’ groups in urban India.
These Building Blocks will enable different stakeholders to collaboratively design, implement and
refine innovative solutions to local problems. While traditional approaches to innovation focus
on identifying and scaling solutions, NUIS aims one step higher: to build local, distributed and
decentralized capacity to solve, and to do so at speed and scale. NUIS adopts a stack approach to
provide adaptability and ease of adoption, envisioning a fractal pattern of platforms, each of which

146 Reference framework for integrated management of an SSC | June 2023