Page 128 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

6.3.8.2.5 Operation, Administration, and Maintenance (OA&M)

The SSC Platform must include the necessary indicators to allow its adequate maintenance ensuring:

• Preventive Maintenance: Storage and assessment of relevant indicators for maintenance
management. Generation of maintenance plans based on these data.

• Corrective Maintenance (Warning Management): Possibility to manage warnings or alarms
and send messages, e-mails, SMS, and calls based on these.

6.3.8.2.6 Process control

The SSC Platform should allow the control of the execution of the following processes, whether
internal or external:

• Analysis of consumption, alarms, trends, etc.

• Cost allocation
• Sustainability (efficient use of facilities, emissions, etc.)

• Optimization of processes and planning

• Quality control of public services by third parties
• Crisis room

• Generation of exploitation reports

6.3.8.2.7 Decision support

The SSC Platform should have tools to improve the resilience of the city and decision making such
as:

• Simulation based on current and historical information.

• Assessment and execution of action plans in complex scenarios.

• Predictive analysis and city modelling.
• Data mining and statistical analysis.

• Integration with other BI systems and tools.

6.3.8.2.8 Dissemination of Public Information in real-time

The Platform must allow the information to be transmitted in an open, reliable and quality way,
continuously and without interruptions, in a standard format to allow access to it from multiple
devices. This information applies to scenarios such as:

• Final services for the citizen.

114 Reference framework for integrated management of an SSC | June 2023