Page 120 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 36: Context for a generic eGovernment Solution

Citizen Context

Organizational Identity Context
Context

Procedural Context Documentary Context

• Citizen context: The electronic site of the city should provide a complete administrative
procedure catalogue allowing citizens to initiate any of them. At the same time, it must contain
a citizen folder where it can obtain any personal information, data and documents the city has
from the citizen. At the same time, the citizen context should permit to receive any electronic
notification of the city. The citizen folder and the notification functionality should be completely
integrated to be federated with a point of general access at the regional or national level. Citizen
context requires a citizen database to integrate the information related to all the relationships
of the citizen with the city.
• Identity Context: User-centred electronic administration requires putting the citizen at the
centre; in the electronic sphere, it implies managing a secure electronic identity to identify
electronically the greatest number of citizens regardless of their origin. In this context, the
functionalities of empowerment, representation by a natural or legal person and electronic
authorization by an official must be resolved.

• Documental Context: Cities must define their electronic documents complying with all security
and interoperability mechanisms. To do this, it will also define the certified digitization process
to transfer paper documents to electronic ones with all the legal guarantees. To do this, they
must define the set of metadata for each type of electronic document that allows the complete
management of the life cycle of the electronic document, as well as its archiving.

• Procedural context: The city must enable an electronic file management application for the
complete cycle of the same, from its initiation in the electronic headquarters or service office

106 Reference framework for integrated management of an SSC | June 2023