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Next steps
Buoyed by the growth of the platform, GeM had launched a revamped version of the marketplace
dubbed GeM 4.0 with “sweeping changes that will go a long way in improving the buying and
selling process.”
The portal has a revamped incident management policy with an AI chatbot-based customer support
system called GeMMy. The portal displays information on, for example, quantity procured, the
amount spent, terms and conditions for major procurements. The CRM system is also improved
for tracking the grievances through customer life cycles.
GeM Sahay is an initiative launched by GeM brings a complete financial solution for proprietorships
partners. The app assists them to avail instant, frictionless financing to serve government orders
without hassle.
There is work underway for the GeM 5.0 version, but the rollout will likely take some time.
Case Study – How Nigeria completed the move to an e-Procurement platform making the process
simpler and smarter
Figure 35: Nigeria Introduces e-procurement system
Procurement guidelines for smart sustainable cities | May 2023 97
