Page 70 - U4SSC Simple ways to be smart

4.2 Smart framework for change

The above analysis leads us to propose the following smart framework for change. This framework
indicates that, for any city challenge, the collection and analysis of relevant information, together
with carefully thought-out communication, can be used by cities to influence change.

Figure 2: Smart framework for change

In understanding information about a particular city challenge, cities can ask questions like:

1 What data do we have about the situation?

2 What data do we not have?
3 Where could we get additional information about the situation?

4 Are there more effective ways to collect this information?

5 How and where will we store this information?
6 How can we analyse this information to best understand the situation?

To answer these questions cities should consider the new information capabilities that technology
enables such as the automated collection of data, cloud storage, and machine learning analysis
techniques. At the same time cities should not be dazzled by new technology and should choose
approaches that are appropriate to their context, resources and capabilities.

58 U4SSC: Simple ways to be smart