Page 68 - U4SSC Simple ways to be smart

Table 5: Analysis of cases in terms of information and communication
Case Information Communication Outcomes

1 Electronic Digitalization of documents Electronic sharing of Reduced face to face
document Cloud storage documents interactions
and record The option for programmed Faster services
management Electronic signatures
workflows
City website for employees Reduction in paper and
and the public Residents use a website to printing
make and view requests
Facilitates remote work
2 Smart fleet Data base of vehicles, their Automated notification Improved compliance,
management status and history for maintenance and maintenance,
replacement record-keeping
Explicit policies
Sensors and geo-location for Increased security
Maintenance records to
optimize procedures real-time data about vehicle Reduced emissions
use
Tracking of expenses Culture of control and
Dashboard to monitor fleet efficiency
performance
3 Air quality More data, collected from Low-cost sensors collect data Improved awareness of
monitoring more sites from more positions air quality concerns
Improved knowledge of Website or mobile app to Cities can take action
specific, localized air quality communicate results to address key areas for
concerns air quality
Partnering with researchers
to understand technicalities
of sensors and how to
interpret the data
4 The role of Imposed administrative, Communication via existing Encouraged
informal waste financial and commercial associations with their entrepreneurship
collectors obligations that result in members Development of the
information about who is Web-based system to recycling industry
collecting, what and where
communicate progress
Improved working
conditions
5 Digital Digital ambassadors with Marketing campaign to Increased the
literacy and ICT skills publicize the service number of people in
access Johannesburg with
Face-to-face interactions with
digital ambassadors access to the Internet,
thus facilitating other
smart city services
6 Resident Annual cleanliness survey Collected data is transmitted Management is better
feedback Opinions of users are using GSM or QR codes and informed about public
system a mobile app or SMS experience
collected at the point of
service Text messages to care-takers Improved sanitation
to address problems and health
Accumulated feedback is
available Dashboard or reports to Residents feel heard
inform city officials

56 U4SSC: Simple ways to be smart