Page 52 - U4SSC Factsheet, Mashhad, Iran (Islamic Republic of), September 2021

Appendix

Mashhad Initiative

Improving ICT infrastructure

Based on the ITU smart sustainable city definition used in the Mashhad smart city action plan, the
ICT organization of Mashhad has two important and major duties:

• To strengthen the city’s ICT backbone

• To provide the inhabitants with reliable services

• To strengthen the city’s ICT backbone, Mashhad has implemented a city data centre and related
disaster recovery sites, which can store and maintain more than 1 000 physical servers for urban
IT services and management. The disaster recovery sites ensure that Mashhad can continue
operations until it becomes safe to resume work at the usual location or at a new permanent
location.

• To improve service reliability and capacity, Mashhad has installed more than 400 km of urban
optical fiber to facilitate reliable communication.

Developing Electronic Services

More than 150 electronic services have been developed in five main urban service sections:

• Urban planning and civil construction

• Transportation services

• Public and green spaces services
• Cultural and social services

• Contact centre

Of these services, 57 electronic services can be accessed by citizens through the municipal One-
Point portal – sm.mashhad.ir.

46 U4SCC Factsheet | Mashhad, Iran (Islamic Republic of) | September 2021