Page 79 - U4SSC Compendium of survey results on integrated digital solutions for city platforms around the world

The data-centric online-offline integration of digital government

Shanghai has been improving its online platform for government services, which enables remote
access through a single website. The mobile terminal of the platform, Suishenban, has integrated
more than 50 mobile terminals of all municipal departments in the city to provide the citizens with
smart living.

The citizen cloud app Suishenban has expanded connectivity across almost every aspect of city
life, including medical, education, marriage, pension, traffic, social credit and insurance. It could
potentially cover all aspects of the lives of citizens. The data-centric, online-offline integration of
digital government in Shanghai was illustrated as a case in the 2020 UN e-Government Survey
Report.

Figure 31: The citizen cloud app Suishenban (illustrative)

The integrated smart city operation system

Apart from providing government services via a single website, Shanghai has also built the
integrated smart city operation system to provide smart governance. The system has integrated
various data from different departments.

Based on the cross-level, cross-department, cross-system and cross-service data collection and
analysis, the government can monitor and manage all aspects of public security, emergency
safety, ecological and environmental concerns, and community governance aimed at improved
effectiveness and efficiency.

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