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About this report
This report was written by Vijay Mauree, ITU, and Jami Solli, GALA. The authors would
like to thank Charlyne Restivo, ITU, for carefully reviewing and editing the report. The
following organizations provided their feedback and inputs on the report: Bank of
Ghana, Communications Authority of Kenya, Bangladesh Bank, CUTS International India,
the State Bank of Pakistan, Otoritas Jasa Keunangan Indonesia (OJK-Financial Literacy
Unit) and the St. Louis Federal Reserve Bank (Economic Education Unit, USA).
The authors would like to thank the members of the Security, Infrastructure and Trust
Working Group for its valuable feedback. The opinions expressed in this report are those
of the author and do not necessarily reflect the views of the International Telecommuni-
cation Union or its membership.
If you would like to provide any additional information, please contact Vijay Mauree at
tsbfigisit@ itu .int.
Digital Financial Services Consumer Competency Framework 3
