Page 11 - Case study: Smart Dubai Happiness Meter in Dubai, United Arab Emirates

2.2. Implementation

Happiness and City Experiences: Smart Dubai’s happiness vision has rallied the entire city
administration to fundamentally redesign and enhance its various city experiences while utilizing
emerging technologies (and to a limited extent leading edge other technologies as well).

All principal city dimensions are covered in targeted city experiences redesign including mobility,
energy, environment, economy, society, education, health and public services. Smart Dubai selected
high impact use cases to touch the daily lives of people (e.g. commuting in the city, charging EVs,
renting or buying a property, availing prescriptions for health, food safety, enrolling in schools,
entrepreneurs acquiring assistance in starting their own businesses from an AI-based agent and
applying for commercial licenses through blockchain based registries etc.). Initially more than 20
blockchain and more than 30 AI use cases and additionally 100 customer journeys were identified
and redesigned in the first stage for implementation pertaining to city experiences in Dubai.

Hence, several initiatives were implemented in the Discover, Change and Educate portfolios of the
Happiness Agenda.

Happiness Meter for City Experiences: As part of its Measure portfolio in the Happiness Agenda,
Smart Dubai has implemented a simple yet very powerful tool, called the Happiness Meter to
measure city experiences’ happiness across thousands of touch points (linking it to its vision of
becoming the happiest city on earth).

It is a simple happiness measurement tool which collects data from various points in the city
instantly to reflect city residents’ and visitors’ experiences in Dubai. It is a plain tool with three
options to choose from (represented in terms of faces as shown in Figure 4): happy, neutral and
unhappy.

Figure 4: Illustration of Happiness Meter

Smart Dubai Happiness Meter | Dubai, UAE 5