Page 795 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

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6.2.5 Equity and social inclusion
This clause lists the core indicators defined for equity and social inclusion.
There are 6 indicators in this dimension, covering online city information, civic engagement, support
for new city inhabitants, ICT literacy, online administering, and support to persons with specific
needs.

Sub‐dimension Indicator Description
D5.3 Openness and I5.3.1 Availability of online city Proportion of city information available
public participation information and feedback online and existence of ICT systems for easy
mechanisms access and anonymous feedback mechanism
that enable cities to improve their
governance.
NOTE – Online city information include city
plans, budget, minutes of city governance
meetings etc.
I5.3.2 Online civic engagement Proportion of city inhabitants using online
information and proportion of city
inhabitants using ICT based feedback
mechanism.
I5.3.3 Online support for new city Availability of ICT based applications and
inhabitants services to provide establishment support
for new city inhabitants.
NOTE – New city inhabitants include people
moving to the city and visitors
I5.3.4 Existence of strategies, rules Existence of strategies, regulations,
and regulations to enable ICT voluntary work or interest organizations to
literacy among inhabitants enhance ICT literacy among all city
inhabitants.
NOTE – This includes mechanisms that
enable public knowledge and skill
development.
D5.4 Governance I5.4.1 Provision of online systems for Proportion of public services and facilities
administering public services and (e.g., choice of schools, booking of public
facilities sports facilities, library services, etc.) that
could be administered online.
NOTE – This includes bookings, payments
etc.
I5.4.2 Application of services to Proportion of public facilities and buildings
support persons with specific needs that provide ICT based services and
information to support persons with specific
needs, and proportion of online public
information customized for these persons.
NOTE – Persons with specific needs here
indicate indigenous people, and persons
with disabilities including age related
disabilities.

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4 In general equity and inclusion in relation to ICT are difficult to measure by defining specific indicators.
Therefore, in addition to the indicators defined in dimension D5, cities are encouraged to disaggregate
and analyse their data with respect to aspects such as gender, age, income, specific needs and geographic
location/area.

ITU‐T's Technical Reports and Specifications 785