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6.2 Key performance indicators of SSC
This part of the Technical Specifications defines the core indicators applicable for all cities that want
to become a SSC.
Each indicator is labeled (Ix.y.z), where (i) x denotes the dimension, (ii) y the sub‐dimension and (iii)
z the indicator.
The indicators listed in Appendix I are proposed as additional indicators for consideration. Cities can
select appropriate ones among those, and/or add new indicators, to evaluate the contributions of
ICT to their SSC goals.
NOTE – In this text the e‐service concept (e.g., e‐health and e‐governance etc) is used in an inclusive way and
refers to both wired and wireless services that benefit the cities and city inhabitants. The mobile wireless
services could also be referred to as m‐services (e.g., m‐health, m‐banking etc.). These ICT services and goods
are also collectively known as Smart services (e.g., Smart grid, Smart lighting) and Smart goods (e.g., Smart
meters). In some cases the Smart service/ goods concept is used instead of e‐service if this terminology is
more widely adopted for the referred service or goods.
Note: In this document the term city inhabitant is used to refer to the people living in the city.
6.2.1 ICT
This clause lists the core indicators defined for ICT dimension.
There are 11 indicators in this dimension, covering computer penetration, Internet access, fixed
(wired)‐broadband subscriptions, wireless‐broadband subscriptions, social media, information
security, COP, privacy protection, and EMF consideration in cities, etc.
Sub‐dimension Indicator Description
D1.1 Networks and I1.1.1 Availability of computers or Proportion of households with at least one
access computer or similar device (tablet, smart
similar devices
phones, etc.) (*)
I1.1.2 Availability of Internet Proportion of households with Internet
access in households access for any household member via a
fixed or mobile network at any given time.
(*)
I1.1.3 Availability of fixed Fixed (wired) broadband subscriptions per
broadband subscriptions 100 inhabitants. (*)
NOTE – Fixed (wired) broadband
subscriptions refer to subscriptions for
high‐speed access to the public Internet (a
TCP/IP connection). High‐speed access is
defined as downstream speed equal to, or
greater than, 256 kbits/s.
Fixed (wired) broadband includes
broadband through cable modem, DSL,
fiber and other fixed (wired) broadband
technologies (such as Ethernet LAN, and
broadband‐over‐power line (BPL)
communications).
Mobile cellular network subscriptions are
not included.
780 ITU‐T's Technical Reports and Specifications