Page 788 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

3.2.2 ICT companies: companies which provide products and/or services with respect to
Information and Communication Technologies.

4 Abbreviations and acronyms

These Technical Specifications use the following abbreviations and acronyms:

COP Child Online Protection
DSL Digital Subscriber Line
EMF Electromagnetic Field

GDP Gross Domestic Product
GHG Greenhouse Gas
GIS Geographic Information System

ICT Information and Communication Technology
IDI ICT Development Index
ISO International Organization for Standardization

ITU International Telecommunication Union
KPI Key Performance Indicator
LAN Local Area Network

SSC Smart Sustainable Cities
UN‐Habitat United Nations Human Settlements Programme
WHO World Health Organization

5 General principles for Key Performance Indicators

(KPIs) for ICT in a city context

The selection of KPIs is based on the following principles:
 Comprehensiveness: The set of indicators should cover all the aspects of SSC. The indicators of
evaluation should be aligned to the measured subject, i.e., ICT and its impact on the
sustainability of cities. The index system should reflect the level of general development in a
certain aspect.
 Comparability: The KPIs should be defined in a way that data can be compared scientifically
between different cities according to different phases of urban development, which means the
KPIs must be comparable over time and space. It should also be possible to extend and amend
the set of KPIs according to the actual development.

 Availability: The KPIs should be quantitative and the historic and current data should be either
available or easy to collect.
 Independence: The KPIs in the same dimension should be independent or almost‐orthogonal
i.e., overlap of the KPIs should be avoided as much as possible.
 Simplicity: The concept of each indicator should be simple and easy to understand. Also the
calculation of the associated data should be intuitive and simple.
 Timeliness: The ability to produce KPIs with respect to emerging issues in SSC construction.

778 ITU‐T's Technical Reports and Specifications