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Standard Enterprise Architecture and Business Process Digital Agenda for Europe: Internet Use, Digital Unified Modeling Language (UML) ISO 9001:2008 quality management ISO/TR 16044 (2004) (virtual representation of Management by sustainable employability of
Re‐engineering 3tier ICT skills Pyramid 8 Skills and Online Content 9 ISO 1252 (2006) (for operations' virtualization) actual work) ISO/NP 30400 Terminology ISO/CD 30405 Guidelines on recruitment ISO/NP TR 30406 ISO/AWI TS 30407 Cost‐per‐Hire ISO/CD 30408 Human governance ISO/NP 30409 Workforce planning
staff
Applicability to KPI Quality of life,
Productivity Productivity Productivity Productivity Evans, N. (2002). Information Technology Jobs and Skill Standards. In Hawkins, Rudy and Wallace (Eds) Technology Everywhere: A Campus Agenda for Educating
Methodologies and techniques, which Personnel ICT skills' enhance. Process mapping, standardization and http://ec.europa.eu/digital‐agenda/en/internet‐use‐digital‐skills‐and‐online‐content
Description enable companies to effectively adopt ICT Human resource management techniques; community structuring and management
for business. management. schemas. and Managing Workers in the Digital Age. John Wiley & Sons, Inc.
Module business sectors business sectors Management
Business All types of All types of Process People ____________________
ID 3. 3.1 3.2 4. 4.1 4.2 8 9
372 ITU‐T's Technical Reports and Specifications
