Page 36 - FerMUN 2020 - Futurecasters Global Young Visionaries Summit, 8th-10th January 2020

8. Proposes the implementation of an international “User Rights and Protection Policy
Framework” (UR2PF), keeping in mind international aims, managed by the International
Cybercrime Court of Justice, yet interpreted by each State freely, that would:

a. Be composed of updated regulations related to consumer protection for users
of ICT services, guaranteeing the promotion and strict enactment of user rights,
b. Encourage government or entitled entities to:

i. Introduce a platform allowing users to file their complaints regarding
provision of voice and video as well as data communication services
whilst also encouraging the private sectors of the State in question to do

so as well,
ii. Develop and publish indicators of quality of services provided by
different service providers, depending on the number of complaints
received from users, in order to enhance the transparency and

competition in the ICT services market,
iii. Establish a special platform to measure and test the quality of Internet
services,

iv. Develop and promote informative documents for consumers describing
their rights and enactment,
v. Develop measures to reduce spam and further block traffic to sites that
promote indecency, hate, violence, etc,

vi. Update and develop a fair network usage policy to further protect user
interests and enhance competition.

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