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Work item:
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F.748.71 (ex F.MGCReqs)
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Subject/title:
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Requirements and functional architecture of AI model generalization system for telecommunication intelligent customer service
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Status:
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Consented on 2025-10-17 [Issued from previous study period]
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Approval process:
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AAP
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Type of work item:
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Recommendation
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Version:
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New
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Equivalent number:
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-
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Timing:
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2025-10 (Medium priority)
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Liaison:
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-
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Supporting members:
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China Telecom; Beijing UPT; Zhejiang Lab
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Summary:
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Artificial intelligence (AI) models have been used in a variety of industries, bringing new changes to the industry. With the development of telecommunication, applying AI technology to telecommunication intelligent customer service (TICS) has become a trend. This Recommendation identifies the requirements and functional framework of a AI model generalization system for TICS, which supports efficient annotation of massive data, can handle multimedia data. AI model generalization system (MGS) supports rapid adaptation to tasks through fine-tuning, and achieves the sharing and reuse of AI capabilities. Customer service-oriented models could be created by analysing and understanding multiple types of data for comprehensive analysis of multiple scenarios.
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Comment:
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-
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Reference(s):
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Historic references:
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Contact(s):
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| ITU-T A.5 justification(s): |
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First registration in the WP:
2023-08-22 12:09:50
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Last update:
2025-11-07 14:38:59
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