ITU-T Work Programme

[2017-2020] : [SG3] : [Q9/3]

[Declared patent(s)] - [Publication]

Work item:

D.1102 (ex D.ConsumerOTT)

Subject/title:

Customer redress and consumer protection mechanisms for OTTs

Status:

Approved on 2021-12-17

Approval process:

TAP

Type of work item:

Recommendation

Version:

New

Equivalent number:

Timing:

Liaison:

Supporting members:

Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Côte D’Ivoire, Democratic Republic of Congo, ESMT, Guinea, Lesotho, Malawi, Madagascar, Mali, Mozambique, Rwanda, Sierra Leone, Senegal, Swaziland, Telkom SA, The Gambia, Togo, Uganda, Zambia, Zimbabwe

Summary:

This Recommendation proposes possible customer redress and consumer protection mechanisms related to the provision and consumption of OTTs. This comes in the wake of the increasing use of over the top (OTT) applications for voice calling, instant messaging and video calling in the absence of an international framework to ensure consumer protection and redress where necessary.

Comment:

Reference(s):

[SG3-TD362/PLEN (2021-12)

]