Committed to connecting the world

ITU 150

Persons with Disabilities

One billion people worldwide live with some form of disability and can only use accessible information and communication technologies (ICTs).  This means that if someone cannot see a typical screen they need a way to understand what is on it, such as text-to-speech functionality.  If a user cannot hear information, they need a way to get that information, such as captioning on television or speech-to-text they can read on a mobile phone.  Likewise, if someone cannot input a command on an ICT device with their hand, they need alternative ways to do this.
ITU members, including policy makers, regulators and service providers have an important role to play to ensure that ICTs in their countries are accessible for persons with disabilities and to eliminate ICT accessibility barriers.  BDT activities are designed to assist ITU members to better understand the accessibility needs of persons with disabilities, the technical solutions that are available and the policy and regulatory solutions they can take to ensure such solutions are widely available at affordable prices.
The publications and online toolkit below and the meetings and workshops in the events link provide a framework for ITU members to develop policies and strategies for mainstreaming digital accessibility at national, regional and international levels in line their requirements under Article 9 of the United Nations Convention on Rights of Persons with Disabilities which defines ICT accessibility as an integral part of accessibility rights on par with transportation and the physical environment. 

Model ICT Accessibility Policy Report


A joint report of ITU and G3ict – the Global Initiative for Inclusive ICTs. Click here here for the full report.

This Model ICT accessibility policy report is designed as a tool for national policy-makers and regulators to create their own ICT accessibility policy frameworks.

It includes six modules focusing on different aspects of ICT accessibility (amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming, web accessibility and public procurement of accessible ICTs) so that countries can prioritize implementation. In all modules the approach is to develop national policies in consultation with persons with disabilities.

Accessibility of PDF report checked and edited by BarrierBreak (

The Arabic version can be downloaded here
The French version can be dowloaded here​
The Spanish version can be dowloaded here

Making Mobile Phones and Services Accessible

A joint report of ITU and G3ICT - The Global Initiative for inclusive ICTs. Click here for the full report.
This joint ITU-G3ICT study compiles and  analyses different ways in which mainstream accessible mobile phone technologies and services are already implemented around the world by various stakeholders. It includes practical information and case studies which can serve as a foundation to promoting accessible mobile phones and mobile assistive technologies.

The Arabic version can be downloaded here
The Chinese version can be downloaded here
The Spanish version can be downloaded here
The French version can be downloaded here
The Russian version can be downloaded  here


A joint report of ITU and G3ICT - The Global Initiative for inclusive ICTs. Click here for the full report  (Download Accessible PDF in English)
This joint ITU-G3ICT report looks at the strategic implications of making audiovisual content accessible to persons with disabilities​. It is written for professionals ​involved in decisions to introduce or scale up measures to make television and other ​kinds of audiovisual content accessible.
The Arabic version is available here
The Chinese version is available here
The French version is available here
The Spanish version is available here
The Russian version is available here