Page 57 - AI for Good-Innovate for Impact

AI for Good-Innovate for Impact

reflects our strategy to enable users to interact at their most convenient channel to increase
accessibility and enhance user engagement. Additionally, we might add more sources of data,
test new means of attracting users, and develop additional modifications and add-ons for U-Ask
to address a wider range of government services and user preferences. 9 - TDRA

We recently implemented version 1.8 of GPT4-Turbo 128K on U-Ask, which showed our
commitment to continuous improvement. The latest version uses GPT4-Turbo 128K’s strengths
to give more verbose and elaborate responses thereby improving user experience. Notably,
we are the first to utilize GPT4-Turbo 128K in our industry. Our proactive approach ensures
that we remain one step ahead in the evolving field of technology advancement, and aligns
with our strategic objective of strengthening U-Ask's role as an industry leader.

9�3� Use case requirements
• REQ-01: It is critical that U-Ask offers centralized access to all U.A. E information, services,
and external sources, including other UAE official government portals. This ensures users
can find everything they need in one place, improving efficiency and user satisfaction.
• REQ-02: It is critical that U-Ask personalizes information and services based on the
user's specific location. Through intent analysis, U-Ask can also provide Google location
responses if the user is searching for a particular place, enhancing relevance and user
experience.
• REQ-03: It is critical that U-Ask supports voice commands, allowing users to interact with
the chatbot using their voice for added convenience and accessibility.
• REQ-04: U-Ask promotes inclusivity by understanding and responding in more than 30
languages, catering to a diverse user base and ensuring broad accessibility.
• REQ-05: It is critical that U-Ask employs advanced predictive and recommendation
algorithms to anticipate user needs and suggest next actions. This feature makes it
easier for users to find relevant information and services, providing a seamless and
comprehensive experience.
• REQ-06: It is critical that U-Ask ensures precise control, clarity, and consistency in
addressing sensitive topics. Equipped with tools to navigate any conversation with
confidence, it maintains a high standard of communication.
• REQ-07: It is critical that U-Ask is developing the capability to respond using information
from external offline sources, further expanding its informational reach and reliability.

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