Page 55 - AI for Good-Innovate for Impact

AI for Good-Innovate for Impact

Use Case – 9: U-Ask

Country: United Arab Emirates 9 - TDRA

Organization: Telecommunications And Digital Government Regulatory Authority, info@ tdra
.gov .ae

Contact person: Mohammed alkhamis, mohammed.alkhamis@ tdra .gov .ae

9�1� Use case summary table

Domain Digital Government

The problem to Inefficient Access to Digital Government Information and Services, due
be addressed to the current distribution of information and services across multiple
channels leading to scattered resources, making it difficult and time-con-
suming for users to efficiently search and access the necessary digital
government information and services.

Key aspects of the Multilingual support of over 30 languages, location management, Voice
solution Command, Predictions and Recommendations capability.
Technology Generative AI, ChatGPT, LLM
keywords
Data availability Public

Metadata (type of U.AE and all UAE government portals content and other government
data) public sources.
Model Training ChatGPT
and fine-tuning
Testbeds or pilot https:// ask .u .ae/
deployments

9�2� Use case description

9�2�1 Description

The U-Ask platform is an advanced Generative AI-powered solution that enhances how users
interact with the government. It makes it easier for people to access comprehensive government
information by Interacting with a virtual agent capable of sourcing information from different
government sources. The old-fashioned way of doing this was visiting multiple websites owned
by various ministries which turned out to be frustrating as well as time-consuming. This has
been successfully sorted out by taking advantage of modern and sophisticated Generative AI
techniques, in particular (ChatGPT). U-Ask provides personalized real time responses tailored
to each users’ needs for an engaging experience. While there might be errors generated by
AI, U-Ask continuously learns from user feedback to enhance accuracy. Moreover, the platform

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