Page 56 - AI for Good-Innovate for Impact

AI for Good-Innovate for Impact

boosts client satisfaction through response times and optimized resource management
strategies. Its flexibility allows it to effectively tackle issues within the government sector. In
summary, U-Ask showcases how generative AI can revolutionize interactions between citizens
and their government while improving service delivery.

Repository Link: here�

UN Goals:
• GOAL 9: Industry, Innovation and Infrastructure,
• GOAL 11: Sustainable Cities and Communities,
• GOAL 16: Peace and Justice Strong Institutions

Justify UN Goals selection: The implementation of U-Ask supports some of the key Sustainable
Development Goals (SDGs), specifically SDG 9: Industry, Innovation and Infrastructure. The
development of an advanced AI-powered solution called U-Ask is a contribution towards
technological progress in the government sector. U-ASK efficiency and effectiveness are
enhanced in service delivery leading to improved quality of government infrastructure.
Furthermore, use of Generative AI enables meaningful and personalized responses to user
inquiries. This has the effect of not only enhancing user experience but also increases access
to information which is consistent with the inclusive and sustainable industrialization as well
as innovation aspects stated under SDG 9. Furthermore, U-Ask is committed to fostering
Sustainable Cities and Communities by empowering efficient knowledge-sharing systems,
promoting inclusivity, and supporting informed decision-making, thereby contributing to the
realization of SDG 11. Equally important, U-Ask’s impact extends to SDG 16: Peace, Justice
and Strong Institutions. Through transparent and accessible government services that it offers,
U-Ask enhances accountability and strengthens institutional frameworks. Trust and confidence
in government institutions are built through better access to information and services for
citizenships. Consequently, through its advanced AI capabilities, U-Ask helps improve the
efficiency of government operations while driving innovation that contributes to promoting
transparency thereby supporting the attainment of these SDGs via its implantation process.

Partner name: various UAE government organizations

Partner URL: Telecommunications And Digital Government Regulatory Authority, Ministry of
Education, Ministry of Health and Prevention, Ministry of Community Development, Ministry
of Climate Change and Environment, Ministry of Human Resources and Emiratisation, Ministry
of Justice, Ministry of Finance, Ministry of Cabinet Affairs.

9�2�2 Future work

Proof of concept development, create new variations/extensions to the same use case,
Standards development related to the use case, Others Elaborate proposal: If provided with
scholarships and resources, our future work on the U-Ask use case would contain a number
of key initiatives. Initially, we would attempt to create best industry practices and guidelines
for AI-driven government service platforms. This aims at ensuring the ethical usage of such
emerging technologies and enabling data security interoperability and user privacy in similar
platforms thus fostering trust among users. Furthermore, due to the exponential evolution
of generative AI, we are always navigating the updates and advancements. Also, we would
examine new functionalities to further enhance U-Ask's capabilities, such as the upcoming
WhatsApp integration as an omni channel to the current U-Ask web version. This integration

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