Page 2 - GSR-24 BEST PRACTICE GUIDELINES

GSR-24 BEST PRACTICE GUIDELINES
“Helping to chart the course of transformative technologies for positive impact”

As telecommunication/ICT regulators, we play a key role in shaping a regulatory environment that enables the
deployment and maintenance of cutting-edge infrastructure that support digital society of the future, including
transformative technologies.
Recalling the series of GSR Best Practice Guidelines since 2003 that capture established regulatory principles for a
rd
competitive, secure and inclusive enabling digital environment, we, the regulators participating in the 23 Global
Symposium for Regulators, recognize the importance of defining effective policy and regulatory measures and guiding
principles to help chart the course of telecommunications/ICTs as enablers of transformative technologies for positive
impact. We have therefore identified and endorsed these regulatory best practice guidelines for helping to chart the
course of transformative technologies.

Challenges Opportunities

Policy makers and regulators face several challenges in Telecommunications/ICTs can unlock the potential of equal,
embracing transformative technologies for greater impact. global access to existing digital services and of transforma-
These include: tive technologies, offering to:
1. Regulatory silos, administrative burdens, policy 1. Improve the efficiency of services by supporting the
fragmentation and sector overlaps. streamlining processes and applying automation and
2. The uncertainty of sectoral regulators’ roles and technology innovation.
responsibilities in addressing the challenges posed by 2. Benefit from the use of transformative technologies, e.g.,
telecommunications/ICT as enabler of transformative when network operators use AI in network planning or
technologies. the prevention of fraud via their networks.
3. Ethical concerns, including data privacy, big data 3. Promote innovation, economic growth and
challenges, artificial intelligence (AI) bias, job competitiveness, new industries and job opportunities,
displacement, reliability of information. and enhance transparency and accountability in the
4. Data governance and cross-border issues, including public sector.
supranational competition issues. 4. Empower citizens and all stakeholders by providing new
5. New business models that make it difficult to enforce means of participation, access to public information and
accountability as well as assign liability. services, and by sharing information.
6. Technology complexities and risk management 5. Build partnerships between regulators and industry
knowledge. stakeholders to facilitate shared goals, risk mitigation,
7. Security risks. and maximization of technological benefits.
8. Environmental footprint and energy consumption. 6. Enhance user experiences across various sectors.
9. Access inequality. 7. Offer greater opportunity for flexibility, cost reductions,
feasibility enhancements and resilience of networks.
10. Investment deficiencies for infrastructure development,
access, adoption and use.
11. Lack of skilled human resources in the
telecommunication/ICT sector.
12. High deployment costs and potential revenue loss that
could inhibit implementation for network operators.

1-4 July 2024 | Kampala, Uganda 2 www.itu.int/gsr24