Page 69 - Procurement guidelines for smart sustainable cities - A U4SSC deliverable
P. 69
Case study – How to get public servants to work outside of their silos
National, International & Research Group | UK Government Digital Service (GDS)
Figure 18: Building capability to address legacy IT
Summary
• All public-facing users and government users of government IT are impacted adversely by the
threat of legacy IT. The public sector lacks awareness, knowledge and empowerment to work
together to address legacy IT. It is not a single functional responsibility.
• Fixing capability to address legacy IT needs to challenge the status quo of written policy and
guidance which is not working. Teams are suffering from “policy fatigue”.
• Through reaching more than 150 participants for user research, testing and stakeholder
validation GDS has created a series of learning and awareness products to support sustained
behaviour change for government staff at all levels.
The problem
Digital, data and technology (“DDaT”) teams cannot solve legacy IT on their own. But those that are
able to help do not see it as lying within their remit. GDS set out to build skills and capabilities, and
raise awareness of accountability, across functional areas to tackle legacy IT – a systemic problem
within government.
Procurement guidelines for smart sustainable cities | May 2023 55
