Page 52 - U4SSC KPIs Verification Manual - A guide for verifiers

Dimension Economy
Sub-Dimension ICT

Category Public Sector
KPI Name e-Government
KPI No. EC: ICT: PS: 2A Type: Advanced Type: Smart

Definition / Number of public services delivered through electronic means
Description

Rationale / E-government aims at improving the relationship between people and their
Interpretation / government through advanced electronic and mobile services. It aims at making
Benchmarking public services delivery more effective, accessible and responsive to people’s
needs. It also aims at increasing participation in decision-making, and making
public institutions more transparent and accountable.
Furthermore, the United Nations General Assembly has recognized the role
of information and communications technology in promoting sustainable
development, and supporting public policies and service delivery. The United
Nations General Assembly has also specifically affirmed the “potential of
e-government in promoting transparency, accountability, efficiency and citizen
engagement in public service delivery.”

Also, OECD countries support the idea that e-government can help improve
efficiency in government and improve online access to information and service
quality, enabling the delivery of services to citizens and businesses on their terms
and at their convenience.
This indicator focuses on the number of services available and can include
websites, mobile applications and text messages.
An increasing trend and higher values are considered positive when in accordance
with a city’s strategy.
Source(s) NOTE 1 – United Nations E-government Survey 2020. Retrieved from <https://
www .un .org/ development/ desa/ publications/ publication/ 2020 -united -nations -e
-government -survey>
NOTE 2 – OECD. Implementing E-government in OECD Countries. Retrieved from
<http:// www .oecd .org/ mena/ governance/ 36853121 .pdf>
Methodology Calculate as:
Number of public services available through online service.

Unit Number
Data Sources Data can be collected through surveys of municipal departments/websites.
/ Relevant NOTE – Information is also available through UN e-Government Development
Database
Index. Retrieved from <https:// publicadministration .un .org/ egovkb/ en -us/ About/
Overview/ -E -Government>

42 U4SSC KPIs Verification Manual-A guide for verifiers