Page 47 - U4SSC Factsheet, Pully, Switzerland, June 2020

The implementation of this e-ticketing system represents an investment of CHF 23 000 in the City of
Pully.

Internal Ticketing

An internal ticketing system has also been set up within civil services departments by the Pully IT Department
(BIP), referred to as the ‘Service Desk’. The Service Desk allows various civil service employees to report
incidents and make requests from IT. It allows for the provision of shared services by tracking queries,
requesting assistance, resolving technical incidents and circulating information.

Remote Building Management

A 2014 study undertaken in the city showed that the consumption of certain buildings, especially primary
and secondary schools, accounted for 80 per cent of the energy costs of the city’s property assets. To
address this, Pully has invested in a remote management platform to control its buildings. The system –
known as ‘Measurement, Control, Regulation’ (MCR) – allows the city’s caretakers and technical managers
to control the heating and ventilation systems of city-owned buildings remotely. When a fault is detected,
an e-mail alert is sent automatically via the platform. It is then possible to make a remote adjustment to
correct the problem or to request the intervention of a specialist.
Since abnormalities are detected quickly, energy losses are limited, which has allowed Pully to reduce its
energy costs. The city has also begun gradually to replace boilers in the buildings it owns in order to further
improve performance in this area.

Managing water networks with open source software and Intermunicipal
Collaboration

To improve the management of its drinking water network, Pully and several towns and municipalities
have pooled their resources to develop a visualization and exploitation tool based on open source software
development. It supports Pully, Lausanne Morges and SIGE (Vevey and Montreux) for the distribution of
drinking water This drinking water module was put into production in Pully in 2016.

Collaboration then continued between the partners for development of a separate wastewater management
module in partnership with new actors in Switzerland (QGEP group). The waste water module was put into
production in Pully in 2019.

Pully and its partners are now piloting a new phase (2020-21) to ensure the software’s sustainability and
smooth operation.

Virtual Services for Citizens

Many administrative services are now available on the pully.ch website, which gives citizens the opportunity
to perform their administrative tasks online. The Pully digital portal already includes certain services:
e-excavation permits; an e-boutique selling wine and wood; a library catalogue with management of online
loans and e-book lending; Octagone (theatre) ticketing with seat reservation; and ticket sales for the Pully
Museum, with more to come in the near future.

U4SSC Factsheet | Pully, Switzerland | June 2020 41