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[E.840] Recommendation ITU-T E.840 (06/2018), ology for measurement of QoS KPIs for DFS
Statistical framework for end-to-end network perfor- Methodology for measurement of QoS KPIs for DFS.
mance benchmark scoring and ranking: https:// www [b-FIGI-2] Financial Inclusion Global Initiative
.itu .int/ rec/ T -REC -E .840/ en. (FIGI), Security, Infrastructure and Trust Working
[b-ETSI TS 102 250-6] QoS aspects for popular Group (SIT WG) (03/2019), Report on the DFS pilot
services in GSM and 3G networks; measurement campaign conducted in Ghana Pilot
Part 6: Post processing and statistical methods measurement of QoS KPIs for DFS in Ghana.
(2004-10), as contained in ITU-T Recommendation [b-FIGI-3] Financial Inclusion Global Initiative
E.804 section 11: https:// www .itu .int/ rec/ T -REC -E (FIGI), Security, Infrastructure and Trust Working
.804/ en. Group (SIT WG) (2019), DFS Consumer Competency
[b-DFS TR] ITU-T Focus Group Digital Financial Framework. See also: https:// www .itu .int/ en/ ITU -T/
Services, Technical Report (05/2016) QoS and QoE extcoop/ figisymposium/ Pages/ FIGISITWG .aspx.
Aspects of Digital Financial Services FG DFS QoS
Report.
[b-FIGI-1] Financial Inclusion Global Initia- 5 DEFINITIONS
tive (FIGI), Security, Infrastructure and Trust
Working Group (SIT WG) (03/2019), Method- None.

6 ABBREVIATIONS AND ACRONYMS

Please refer to P.1502 for a full list of abbreviations. The following list contains only newly created abbreviations
and, for convenience of reading, the most frequently used abbreviations in the context of Digital Financial
Services.
API Application Programming Interface
DAL Device Assignment List (see Methodology for a full explanation)
DFS Digital Financial Services
E2E End-to-end
FTL Field Test Lead (role name, the person responsible for directing field tests)
ITU-T International Telecommunication Union, Telecom Standardization sector
KPI Key Performance Indicator
MSW Multi-stopwatch tool (see Methodology for a full description)
NSMS Notification SMS
PIN Personal Identification Number
P2P Person-to-Person
QoE Quality of Experience
QoS Quality of Service
RAT Radio Access Technology
TA Transaction
TAL Team Assignment List (see Methodology for a full explanation)
SMS Short Message Service (also used for a single text message transmitted by SMS)

10 Methodology for inter-operator and cross-border P2P money transfers