Page 8 - Case study: Smart Dubai - Rashid - City Concierge

The vision of Smart Dubai is to become the happiest city on earth. In line with its vision, the
Smart Dubai initiative has structured its strategic approach to embrace the latest technology
innovation that will make the city experiences seamless, safe, personalized and efficient, delivering
enhanced quality of life and business experiences to contribute in making Dubai the happiest city
on earth. The Smart Dubai initiative plays a key role in guiding and enabling the city’s ongoing digital
transformation across all sectors.

1.2. Challenge and response

The ambitious vision of making Dubai the happiest city on earth has mobilized Dubai entities, both
public and private sector, to undertake strategic initiatives under the leadership of Smart Dubai
Office. Happiness is not just a slogan in Dubai but it is at the core of its smart transformation (UAE is
the only country in the world with a Ministry of State for Happiness).

Smart Dubai has strategically embraced Fourth Industrial Revolution (4IR) and launched three
emerging technology related comprehensive strategies to enable and complement its smart city
transformation; namely Artificial Intelligence (AI), Blockchain and Internet of Things (IoT) strategies.

Figure 2: Smart Dubai AI Approach

2 Smart Dubai – Rashid – City Concierge | Dubai, UAE