Page 150 - ITU-T Focus Group Digital Financial Services – Executive Summary

The following success factors can be associated:
 A well-formulated strategy, which was developed with the partners’ active involvement and with
the full government commitment and the political will to support the program from planning
through implementation
 A clear governance structure for the program—at multiple levels—to provide strategic guidance,
oversight, and support for its delivery
 A set of dedicated committees and councils (teachers council, innovation council for the school’s
principals, and service management team) that helped in capturing feedback, needs and facilitated
their engagement with the MOE, TRA, and other stakeholders
 The active participation of the community (students, teacher, principals, school administration, and
parents) throughout the journey, especially in the planning and design phases
 Building the capacity of all staff in the school’s system by providing a professional development
program in the effective use of technology to improve the quality of learning for students, ease their
transition and help them adapt to change.
MBRSLP faced many challenges throughout the implementation of its program. As with any smart
transformation program, these challenges should be taken into account.

Figure 3  Challenges faced by the Mohammed Bin Rashid Smart Learning Program

Due to the nature of the program’s mission, the transferability was a vital part of its success. By expanding
the outreach of high quality education, the program is able to increase nation-wide KPIs and achieve its
targets. The main issue of transferability in such programs, with multiple remote areas involved is
connectivity. Fortunately, MBRSLP was able to successfully connect all public schools this year. The program
has been successfully implemented in 6 of the 7 emirates, with few challenges.

The program’s strategy adopts a phased approach to the Smart School Transformation. The strategy clearly
demonstrates how the program can be scaled yearly to cover a wider range of schools and stakeholders.
It has accumulated a set of best practices and know-how which have been replicated to adapt to new
objectives and expanding needs in subsequent rollouts. As such, the geographical outreach of MBRSLP

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