Page 17 - Enhancing innovation and participation in smart sustainable cities
P. 17
United for Smart Sustainable Cities
Enhancing Innovation and Participation
Today GRP handles a significant majority of the back-office processes of Dubai Government entities. More than
90% of all Dubai government employees and more than 95% of Dubai government budgets are managed by the
GRP system as a shared service.
Electronic payment ESS (branded as DubaiPay) was launched initially with 3 entities in 2003 and reached 38
entities in 2016. Over the years, different payment options such as AMEX, prepaid cards, direct debit (account
transfer), mobile payment, kiosks payment and IVR payment were added as enhancements.
Figure 2 – DubaiPay ESS providers and payment methods
DubaiPay has electronically conducted more than 7.5 million transactions in AED 11 billion (USD 3 billion) in 2016
alone.
Figure 3 – DubaiPay ESS transactions
DubaiPay has significantly contributed to public sector electronic commerce in Dubai.
U4SSC series 15
