Page 23 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Singapore

Implementing ITU-T International Standards to Shape Smart Sustainable Cities –
The Case of Singapore

The involvement of ITU has helped Singapore conduct an internal review of its current ICT-
related efforts, allowing the country to gain greater awareness of how ICTs can be used to
monitor and improve its smart city processes and operations.
For this project, IMDA acted as the central coordinating office for data collection among other
entities, but it did not play an active role in data collection. The new SNDGO may be ideally
positioned to become more involved in actual data collection and review after the establishment
of the Global Smart Sustainable Cities Index by the Advisory Board (see Box 2).

2.2.2. Second phase of the pilot project

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After the data were collected, an independent auditor performed an onsite validation and
verification in July 2016. The objective of this project phase was to review and verify the data
collected by the various Singaporean entities.

2.2.3. Third phase of the pilot project
The final phase of the project involved the preparation of this case study to:

 Summarize all the activities conducted during the pilot project.
 Review the suitability of the current KPIs in light of Singapore’s situation.
 Provide suggestions for aspiring smart, sustainable cities.
 Offer feedback to help refine the current KPIs.

2.3. Verification methodology and findings
This independent verification aimed to examine the data submitted by Singapore, give feedback
on the suitability of the KPIs and provide process insights for future revisions, based on
Singapore’s ability to collect and present data that were verifiable.

The verification process included:
 In-person interviews with staff and management at the various Singapore entities.
 A review of the KPI data submitted in person.
 A review of the data presented prior to the on-site assessment.
 A review of the underlying data sources.

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John Smiciklas served as the auditor for this process.

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