Page 21 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection

Executive Summary

This Report summarizes the Quality of Service (QoS) and Quality of Experience (QoE) aspects of Digital Financial
Services (DFS) as concluded by the ITU-T Focus Group on Digital Financial Services (FG DFS).

Guidance and suggestions are provided for stakeholders involved in DFS taking into account regulatory and
consumer related aspects.

It analyses different use cases and the applicability of currently available standards.

The report details that persisting problems with the KPIs basic functionalities of a mobile network need to be
resolved by the stakeholders in the interest of any mobile service and are therefore out of scope of QoS-for-
DFS-considerations.

Since the number of technical KPI is overwhelming and target values cannot be set on a global level, the
report provides a novel scheme, which enables stakeholders in any region or country to assess the fitness of
networks, terminals, users, DFS implementations and society / government of the use of DFS implementations.

In addition, a motivation for future KPIs is discussed from a technology-agnostic point of view.
At various places in the report motivation for future standardization is included which is expected to be actively
taken up by ITU-T Study Group 12.

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