Page 19 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
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ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection
[26] World Bank. (2012). Good Practices for Financial Consumer Protection.
[27] World Bank. (2014). Global Survey on Consumer Protection and Financial Literacy: Oversight Frameworks
and Practices in 114 Economies . Washington DC.
[28] World Bank. (2015). Payment Aspects of Financial Inclusion. Committee on Payments and Market
Infrastructures, World Bank Group.
[29] World Bank, DfID, OECD. (2009). The case for financial literacy in developing countries.
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