Page 18 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection

Bibliography

[1] AFI. (2013). Mobile Financial Services, Technology Risks.

[2] AFI. (2014). Mobile Financial Services, Consumer Protection in Mobile Financial Services.
[3] Chapman, M., & Mazer, R. (2013). Making Recourse Work for Base-of-the-Pyramid Financial Consumers.
CGAP.
[4] Collins, D., & Zollman, J. (2011). Financial Capability and the Poor: Are we missing the mark? Kenya: FSD
Insights.
[5] Consumers International (2011). Safe, fair and competitive markets in financial services, recommendations
for the G20 on the enhancement of consumer protection in financial services.

[6] Dermish, A. (2015). Country Diagnostic: Nigeria. Better Than Cash Alliance.
[7] Di Castri, S., Grossman, J., & Sihin, R. (2015). Proportional risk-based AML/CFT regimes for mobile money.
GSMA.
[8] Grossman, J. (2016). Safeguarding Mobile Money: How providers and regulators can ensure that customer
funds are protected. London: GSMA.
[9] GSMA. (2014). Country Overview: Bangladesh. London: GSMA. GSMA. (2015). Code of Conduct for Mobile
Money Providers.
[10] GSMA. (2015). Digital Inclusion and the Role of Mobile in Nigeria. London: GSMA.
[11] GSMA. (2015). Digital Inclusion and the Role of Mobile in Nigeria. London: GSMA.
[12] GSMA. (nd). Mobile Money Regulatory Guide. Retrieved February 1, 2016, from

[13] Kundu, D. (2015). Addressing the demand side factors of financial inclusion. Journal of commerce and
management thought, 6(3), 397 - 417.

[14] Makulilo, A. (2015). Privacy in Mobile Money: Central Banks in Africa and their Regulatory Limits.
International Journal of Law and Information Technology, 0, 1-20.

[15] Malady, L. (2015). Consumer Protection Issues for Digital Financial Services in Emerging Markets. Centre
for International Finance and Regulation (CIFR), UNCDF, Working Paper.

[16] Mazer, R., & Garg, N. (2015). Recourse in Digital Financial Services: Opportunities for Innovation. CGAP.
[17] Mazer, R., & Rowan, P. (2016). Competition in Mobile Financial Services. CGAP.
[18] McKee, K., Kaffenberger, M., & Zimmerman, J. (2015). Doing Digital Finance Right. CGAP.

[19] Murithi, J. (2015, December 14). Competition in the Kenyan Digital Finance Market: Mobile Money (Part
1 of 3). Retrieved February 23, 2016, from Helix Institute of Digital Finance.

[20] Parvez, J., Islam, A., & Woodard, J. (2015). Mobile Financial Services in Bangladesh. USAID
[21] Potnis, D. (2014). Examining mobile banking in developing nations from a pro-poor 'context, culture and
community' perspective. Proceedings of the American Society for information science and technology,
1-4.
[22] Sitbon, E. (2015). Addressing competition bottlenecks in digital financial services. Journal of Payments

[23] Strategy & Systems, 9(3), 351 - 365.
[24] Tiwok, s. (2013). Developing a framework for financial consumer protection in Vanuatu . The Flecther
School, Tufts University.
[25] Tumusiime-Mutebile, E. (2015, February 25). The development in mobile banking in Uganda. Remarks by
Mr Emmanuel Tumusiime-Mutebile, Governor of the Bank of Uganda, at the meeting with Parliamentary
Committee on Information and Communication Technology. Kampala: Bank for International Settlements.
Retrieved from http:// www. bis. org/ review/ r150310d. htm

10