Page 162 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

 Smart Healthcare Management: These management systems can convert health related data
into clinical and business insights, and enable secure communications and information sharing
in order to improve the productivity of the service provided to citizens. Examples of smart
healthcare systems include the availability and improvement of remote diagnosis, remote
treatment, on‐line medical services, health management systems and remote patient
monitoring systems. To achieve these goals, M2M communications will be crucial.

 Smart Education: Education, for adults and children, may be the most important smart city
service. The use of ICT can improve education by providing the student with a personalized
learning environment (e.g., tailored to his progression level, interests, learning style), as well as
by providing educators with new tools to design learning activities or opening new
communication channels with student, parents and community members. At the city level, the
use of ICT in education can generate other economic and social benefits, including the
improvement of tourism services.
 Smart Security: Ensuring physical safety and security required, the use of ICTs responds to the
need of resolving incidents, providing criminal identification, as well as conducting predictive
analysis and criminal pattern identification to improve the citizen safety. Command and control
systems shared across multiple city departments like energy, waste, transport and security will
be needed to provide a holistic city‐wide view of safety patterns and trends. New ICT
infrastructure also has to be protected from security threats.

 Smart Buildings Systems: These systems can use data to improve building energy efficiency,
reduce wastage and optimize water usage, without affecting the occupants' satisfaction. These
systems may include building automation, life safety, and telecommunications, among others.

Further information on ICTs and Smart City Services is available at:
 FG‐SSC Technical Report on “Overview of SSC infrastructure”
 FG‐SSC Technical Report on “Intelligent sustainable buildings for smart sustainable
cities”.

The analysis conducted thus far suggests that ICT use can improve the efficiency of city services and,
ultimately, strengthen the quality of life of its citizens. To assess these benefits, Key Performance
Indicators (KPIs) are needed to quantify and evaluate the transformation of a city into a smart
sustainable city. Other KPIs that are specifically designed for each city service, are also needed to
monitor performance and assess, quantitatively, the efficiency gained through the implementation
of SSC solutions.

While the list of smart services provided earlier reflects the standard/most common city services,
municipalities can integrate different services according to their own needs and priorities.
b) Key Performance Indicators, Standards.

Key Performance Indicators (KPIs) are not only useful to evaluate the performance of city services,
but can also be used to assess, empirically, how one or a set of modifications contribute to the city's
transformation into a smart sustainable city, providing ground for standardization. KPIs can also
allow comparisons between different cities to determine which one is 'smarter' or more sustainable
in the face of particular challenges. Evaluating these indicators can help cities as well as their
stakeholders understand to what extent they may be perceived as Smart Sustainable Cities (SSC).

152 ITU‐T's Technical Reports and Specifications