Page 87 - Implementing ITU-T International Standards to Shape Smart Sustainable Cities: The Case of Dubai

Equity and Social Inclusion

I: Core KPI
Sub-dimension o Indicator KPI definition KPI Analysis
A: Additional N
Proportion of cultural institutions and Openness and public participation
Availability of cultural resources
A 531 events in the city for which online KPIs clearly reflect the availability
online
participation is offered. of services that promote public
participation and city services use
Proportion of city information available
Availability of online city online and existence of ICT systems for in Dubai.
I 531 information and feedback easy access and anonymous feedback
mechanisms mechanism that enable cities to improve The KPI reported by Dubai may
their governance. not reflect the impact of the use
of ICTs in an effective interaction
Proportion of city inhabitants using among the city government and
D5.3 Openness and public online information and proportion the citizens. These KPIs should be
9
public participation I 532 Online civic engagement of city inhabitants using ICT based evaluated over a timeframe of
feedback mechanism. several years.
Existence of strategies, regulations,
Existence of strategies, rules and These KPIs on openness and public
I 534 regulations to enable ICT literacy voluntary work or interest organizations participation will be revised during
to enhance ICT literacy among all city
among inhabitants ITU-T standardization efforts. The
inhabitants.
required improvements include:
Proportion of city inhabitants using better and clearer definitions and
online public services and facilities (e.g., further details on data collection
I 535 Use of online city services
choice of schools, booking of public
sports facilities, library services, etc.).

9 Correspondent to Dubai Smart People Dimension evaluation.

64 Implementing ITU-T International Standards to Shape Smart Sustainable Cities – The Case of Dubai