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agencies such as the ITU. Policy-makers need discussed in this paper have highlighted the need
to better understand the digital landscape and for a regulatory framework that is open, forward-
evaluate their existing frameworks, in order to looking, neutral and flexible. This will allow new
align them with appropriate policy and regulatory technologies, innovative services and new business
frameworks. practices to enhance market competitiveness and
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maximize economic opportunities.
There is no single regulatory approach to foster
m-services and apps within the digital ecosystem. With the changing environment, the old regulatory
Countries have their own unique circumstances construct has been eroded, opening up new
and different priorities. One theme running possibilities. Rules need to be re-written, in some
through this chapter is that ICT regulators cannot instances, to accommodate the emerging realities.
resolve all of the challenges alone. A cross-sectoral This chapter recognizes that regulating in a fast-
environment calls for a balanced approach in order changing sector is like aiming at a moving object.
to foster mutuality of purpose among different Regulators need an agile, flexible and adaptable
regulators. Meanwhile, the disruptive nature of approach to allow for changing technologies
technologies has opened up a new era, in which and markets. Overall, it seems that “light touch”
ICT regulators can, and should, seize the moment nurturing of the digital economy is a safer
to influence and promote m-services and apps. regulatory option than overly strong intervention
in most cases.
The regulatory architecture of today should build a
digital future we can be proud of. More than any An innovative and effective regulatory environment
other period in history, governments are suited to does not develop in isolation. It needs inspiration.
articulate public policy that will ensure that the It needs collaboration. It needs diverse opinions
digital ecosystem continues to work for individual from multiple perspectives to challenge a good
empowerment and social good. The perspectives idea and transform it into a great one.

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