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DFS Webinar series Episode 12 - AI-Enabled Fraud in Digital Financial Services

The International Telecommunication Union (ITU) is pleased to invite you to the live webinar Episode 12: “AI-Enabled Fraud in Digital Financial Services”, taking place on 24 November 2026, from 15:00 to 16:30 Geneva time, via Zoom. This webinar is part of the ITU DFS Security Webinar Series, which facilitates knowledge exchange on emerging security risks, practical mitigation approaches, and measures to strengthen trust and resilience across digital financial services ecosystems.

Artificial intelligence is transforming digital financial services by enabling innovative products, improved customer experiences, automation, and more effective risk monitoring. At the same time, threat actors are increasingly using AI to automate and scale sophisticated fraud campaigns, including phishing, deepfake-enabled scams, synthetic identity fraud, impersonation, social engineering, fraudulent SMS campaigns, voice cloning, and account takeover attempts.

The session will bring together representatives from the telecommunications, digital payments, technology, cybersecurity, and law-enforcement communities to examine how AI is reshaping the fraud landscape. Speakers will share practical experiences, emerging threat trends, approaches to fraud detection and prevention, consumer protection measures, and opportunities for stronger collaboration among industry stakeholders, regulators, and law-enforcement agencies.

Participants will gain insights into:

Emerging AI-enabled fraud trends affecting mobile money and digital financial services
The use of deepfakes, synthetic identities, voice cloning, and impersonation in fraud campaigns
Fraud delivered through SMS, social media, messaging platforms, and other digital channels
How AI is being used to automate and scale phishing, social engineering, and account takeover attacks
The use of AI and machine learning for fraud detection, prevention, and threat intelligence
Practical consumer awareness and protection measures
Collaboration among financial service providers, telecommunications operators, technology platforms, regulators, and law-enforcement agencies
Future priorities for building resilience against AI-enabled fraud

Target Audience
This webinar is intended for telecommunications and financial-sector regulators; central banks; mobile network operators; banks; mobile money and digital payment providers; fintech companies; technology platforms; cybersecurity professionals; law-enforcement agencies; policymakers; consumer protection bodies; and other stakeholders involved in digital financial services.

Panelists: