WSIS Forum 2017 will be held from 12–16 June 2017 in Geneva, Switzerland. More info.

Action Line C7 (E-government) - How e-Government can ensure that no one is left behind in the implementation of the Sustainable Development Goals (SDGs)

United Nations Department on Economic and Social Affairs (UNDESA) and International Telecommunication Union (ITU)

The facilitation meeting will provide a platform for participants to exchange information and experiences; to identify priority areas for implementation within the Action Line; and to create synergies among different stakeholders for more effective knowledge sharing and collaboration in the implementation process.

Information Communication Technologies (ICTs), especially the promotion and use of ICTs by public authorities will play a critical role in promoting, advancing and measuring the Sustainable Development Goals. The role of ICTs is crucial in order to realize the principle of “no one left behind” during the implementation of the 2030 Agenda. As stated in the Agenda, the spread of ICT and global interconnectedness has great potential to accelerate human progress, to bridge the digital divide and to develop knowledge societies, as does scientific and technological innovation across areas as diverse as medicine and energy. ICTs can help to reach marginalized and vulnerable groups particularly via mobile technologies while making institutions more efficient, transparent, inclusive and participatory, including by the deployment of electronic government. They are also critical in monitoring and evaluation aspects to make sure that all marginalized and vulnerable groups are included and benefit from development policies. The promotion of ICT has to be supplemented by other measures in the areas of education and sustainable development more generally.

The use of ICTs in the public sector and e-government can help ensure a fully participatory approach by creating structures for communication and collaboration that enable coordination. Such an approach strengthens actions among governments, key stakeholders, international organizations, NGOs, the private sector and civil society. It also enables public access to information and protects fundamental freedoms, in accordance with national legislation and international agreements.

Expansion of e-government services can also be a driver of demand for ICT, as well as a provider of affordable access. For example, shared public kiosks provide direct access to services while intermediary service providers do so indirectly. This expansion can increase access to ICT and contribute to the target of providing universal and affordable access to the Internet in least developed countries by 2020.


Ms. Marion Barthelemy, Acting Director, Division for Public Administration and Development Management (DPADM) United Nations Department of Economic and Social Affairs (UNDESA)

Speakers / panellists

Session I - Overview

  • Mr. Deniz Susar, Governance and Public Administration Officer, DPADM, UNDESA
  • Mr. Hani Eskandar, ICT Applications Coordinator, International Telecommunications Union
  • Mr. Tomasz Janowski, Founding Head, Operating Unit on Policy-Driven Electronic Governance, United Nations University (UNU)
  • Mr. Haidar Fraihat, Director of the Technology for Development Division, United Nations Economic and Social Commission for Western Asia (UN ESCWA)
  • Mr. Yuri Hohlov, Chairman of the Board, Institute of the Information Society, Russian Federation

Session II - Case Studies

  • Mr. Walter Fust, Former Head, Swiss Agency for Development Cooperation and Humanitarian Relief, Switzerland
  • Ms. Roshni  Sen, Department of Women Development and Social Welfare, Government of West Bengal, India
  • Mr. Vladimir Averbakh, Director General of the Department of E-government Development, Ministry of Communications and Mass Media, Russian Federation
  • Mr. Salem Saqer, Head of the Department of Systems & Programs Maintenance, Ministry of Interior, United Arab Emirates
Link to WSIS Action Lines
  • C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development
  • C2. Information and communication infrastructure
  • C3. Access to information and knowledge
  • C4. Capacity building
  • C5. Building confidence and security in the use of ICTs
  • C6. Enabling environment
  • C7. ICT Applications: E-government
  • C8. Cultural diversity and identity, linguistic diversity and local content
  • C9. Media
  • C10. Ethical dimensions of the Information Society
  • C11. International and regional cooperation

The World Summit on the Information Society (WSIS) Action Lines assert ICTs are potent enablers of the effective, transparent and accountable institutions envisaged by world leaders. ICTs have proven to be effective platforms to facilitate knowledge sharing, skills development, transfer of innovative e-government solutions and capacity-building for sustainable development.

E-government is an important factor for the holistic approach necessary for achieving the SDGs, it can generate benefits in the form of new employment, better health and education. Efforts in these matters are also vital for achieving broad public participation in decision-making, enhancing access to information and removing barriers to public service—all essential if we are to assure a future of equitable economic growth and sustainable development.


Link to the Sustainable Development Process
  • Goal 1: End poverty in all its forms everywhere
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 16: Promote just, peaceful and inclusive societies
  • Goal 17: Revitalize the global partnership for sustainable development

Governments have the primary responsibility for following-up and reviewing progress in implementing the SDGs at the national, regional and global levels. Effective rule of law, good governance at all levels, and transparent, effective and accountable institutions are all key factors for creating peaceful, just and inclusive societies, which are based on respect for human rights, including the right to development as called for by the General Assembly.

E-government is one driver of institutional development and transformation in the modern age and has an important role in the applications exploring innovative ways to best leverage ICTs in the public sector for achieving the SDGs.

Session 118
  • Thursday, 16:45 – 18:15
  • Room K2, ITU Montbrillant
  • Interactive Action Line Facilitation Meeting

WSIS Forum 2016 | WSIS Action Lines: Supporting the Implementation of SDGs
2–6 May 2016, International Telecommunication Union (ITU), Place des Nations, 1211 Geneva, Switzerland