The Ministry of Labor, is considered amongst the leading authorities in the UAE that provide services to clients of various social layers. The Ministry is always keen to improve these services and to transform them into technological systems that conforms to the federal orientations in the UAE, along with the strategic plan of information technology, which is directly connected with the Ministry’s strategic plan, continuously updated to include elements adopted in 2014-2016. The strategic plan of the Ministry of Labor includes a set of objectives and goals that support the Ministry’s technological transformation of services, taking into consideration achieving the client’s needs recorded by several feedback channels implemented by the Ministry.
The significance of the smart inspection system becomes clear in that it relies on a risks matrix that includes 39 factors and influences, which extracts their data from the Ministry’s systems along with the systems of external authorities. The matrix itself combines five main risks levels. Therefore, the Ministry would make use of a large set of crucial information and data, through which it achieves a vital leap forward to the labor and control sector in the UAE, and increase the effectiveness and efficiency of inspection processes and inspector performance, and unify their procedures in the field.
(Al-Salfa) refers to Dubai Courts Remote Case Registration program, the term (Al-Salfa) comes from UAE’s heritage, which means the person who resolves disputes between people and mainly between divers.
The Remote Case Registration - Al Salfa - is the first project of its kind in the Middle East featuring assigning the case and electronically generating the first hearing date simultaneously. The program has also set a precedent among judicial entities to employ Google Maps to determine the addresses of the parties. In addition, the Remote Case Registration is integrated with Emirates ID card feature to upload and retrieve data electronically. The online case registration allows for transparency in measures to follow-up with case progress and flexibility to future adaptability to changing requirements. The implementation of an online system of case registration has resulted in 100% electronic transformation of case registration services and as a result enabled 25% electronic transformation at the organizational level. The case registration system resulted in increased use of services by clients outside official hours by 49%, 50% reduction in registration time, 85% increase in seeking law firms’ services and a 40% reduction in case registration fees.
In terms of acknowledgements, in 2013, the Remote Case Registration program won the Best Electronic Award Prize on the local and federal level. Additionally, the program was recognized for being the first and best online case registration service among the Gulf Council Countries.