Towards e-Kuwait: Success Stories Achieved By Different Government Agencies

The Central Agency for Information Technology, Kuwait - Coffee to be served 15 minutes before the workshop

CAIT – Various Projects

The Central Agency for Information Technology was established by virtue of an Amiri Decree no. (266/2006) and the Minister of Cabinet Affairs was entrusted with the position of Chairman of the Board of Directors. He is assigned to set information technology plans and policies on the national level, to supervise the execution of the governmental electronic plans and projects in coordination with the ministries and governmental authorities, to coordinate all the works of information technology development between the governmental authorities, to establish an official electronic gate, to train technical staff, to develop its capacities in the field of technology industry, to carry out public awareness works, related to the information technology and its utilization by all the categories of the society.

KFSD (Kuwait fire service directorate) Web Services

KFSD Plays a major role in the safety of the buildings, preventing fire and speed to deal with the risks within the State of Kuwait, Directorate administration receives a large number of clients to carry out their own building permits as well

Using the e-services clients now can receive information about the progress of their requests through email and SMS. The system now integrates the data of the disables and people with special needs with the firefighting and rescue systems, making it possible to take the necessary action and precautions to deal with their delicate situation. Moreover, electronic Kiosks are in use in public areas to make an easy access to the licensing system, clients now can print their license certificate directly from the e-Kiosk.

Ministry of Finance - ePayment ( Tsdeed ) 

Tsdeed is a system that enable government agencies to collect their revenues through multiple electronic channels in a secures efficient way using the ATM cards.

This solution is the result of an agreement between Ministry of Finance and The Shared Electronic Banking Services Company. The second offer the payment channels mainly Point of Sales and an electronic payment gateway for the revenue collection.

Kuwait Credit Bank – Electronic Transactions

Kuwait Credit Bank is the Kuwait State’s public lender. Established since 1965 in order to grant the Kuwaiti citizens Social loans and Mortgages with no interest.

KCB successfully performing its national role through a system of programs and policies that runs within the government policy to preserve the rights and gains of the future generations. 

The objective has been to provide a convenient and simplified automated loan application process for the valued citizens. That achieved by applying the following solutions:

KCB Connect.    The project is establishing a mutual secure communication way between KCB and other Kuwait Governmental Organizations to access customer's information and certified documents

KCB’s Portal.    Publishing KCB's services thru KCB’S portal e.x

 -KNET

  - E.Loan services. (Online loan Application submission)

The 5 Minutes.   The KCB’s legacy Personal Loan System has been in-house developed to be Fully Automated. As a result it became the world’s fastest loan can be obtained ever! 

Speakers / panellists
  • Ms. Majedah Al-Naqeeb, Deputy Director General of National Projects, The Centeral Agency for Information Technology
  • Ms. Dhiya Al-Mazyad, Director of Process, Execution and Follow Up Projects, The Centeral Agency for Information Technology
  • Mrs. Rajaa Al-Behaisi, Director of Director General Office, The Centeral Agency for Information Technology
  • Miss. Heba Al-Ahmad, Technical Cooperation and International Relations Department, The Central Agency for Information Technology
  • Mr. Ibrahim Al-Failakawi, Ministry of Finance
  • Eng. Khaled Al-Shamali, Senior Engineer Specialist, Kuwait Credit Bank
  • Ms. Maryam Al-Thamer, Head of Portal Department, Kuwait Credit Bank
  • Colonel. Mohammed Al-Qahtani, Information Technology Manager, Kuwait Fire Service Directorate
Session's link to WSIS Action Lines
  • C7. ICT Applications: E-government


WSIS Forum 2015 | Innovating Together: Enabling ICTs for Sustainable Development
25–29 May 2015, International Telecommunication Union (ITU), Place des Nations, 1211 Geneva, Switzerland