Page 13 - A framework for enabling people centred cities through digital transformation

1 Introduction

Digital transformation is integral to the lives of all individuals who contribute to, and shape,
urban and rural environments, from policymakers and urban planners to businesses, community
leaders, inhabitants and visitors. Digital transformation continues to transform various sectors of
the economy, public administration, society and the environment. The people-centred digital
transformation approach ensures that digital technologies improve the lives of city inhabitants
and visitors by enhancing municipal services and city infrastructures – such as energy, buildings,
telecommunication, water, sewage and transportation – through integrated development concepts.

A people-centred approach advocates for a just, inclusive and successful transition of cities and
communities into smart and sustainable environments, where digital transformation is employed
“for the people” by meeting their priorities, needs and expectations.

However, there is an emerging need for guidelines to help cities better understand the people
aspect of digital transformation. As digital transformation rapidly reshapes the global landscape,
cities can benefit significantly from adopting a people-centred digital transformation framework
anchored in five essential pillars:

1. Vision and strategy for cities

2. Transformation within organizations
3. Digital infrastructure and Internet of things (IoT)

4. Multi-level governance in cities and communities

5. Financing and funding for cities and communities

1