Page 10 - A framework for enabling people centred cities through digital transformation

Executive summary

People-centred digital transformation is vital for cities in the modern age as it ensures that
technological advancements directly benefit inhabitants and visitors.

By focusing on people's needs, rights and well-being, cities can harness digital transformation that
not only leverages technology for efficiency and innovation but also enhances the quality of life,
boosts economic growth, and creates more sustainable and inclusive urban environments.

A people-centred approach ensures that digital transformation does not merely advance technology
for its own sake, but rather integrates it into urban life in an inclusive, equitable and sustainable
manner. This approach helps cities address the diverse needs of their populations, so fostering
community resilience, social cohesion and long-term prosperity.

In an increasingly digital world, cities should prioritize a People-Centred Digital Transformation
Framework that enhances quality of life, drives economic growth, promotes social equity and
achieves sustainability. This report, “A Framework for Enabling People-Centred Cities through
Digital Transformation,” provides cities with a universally applicable technology agnostic framework
that builds upon key international principles, including the Pact of the Future, the Global Digital
Compact, and Resolution 98 of the ITU’s World Telecommunication Standardization Assembly
(WTSA). By aligning with these global instruments and complementing international guidelines
for people-centred smart cities, the framework offers valuable guidance to cities of all sizes and at
different stages of digital transformation.

This framework emphasizes that digital transformation is not an end in itself but a means to integrate
technology into urban life in an inclusive, equitable and sustainable manner. It provides a structured
approach to fostering smart, sustainable and people-centred development, so ensuring alignment
with the United Nations Sustainable Development Goals (SDGs).

The framework is built on five key people-centred pillars:

1. Vision and Strategy
2. Organizational Transformation

3. Digital Infrastructure and Internet of things (IoT)

4. Multi-level Governance
5. Financing and Funding

It is designed to be adaptable to the unique challenges and opportunities faced by cities, offering
solutions that remain aligned with global best practices.

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