Page 10 - Policy benchmarks for digital transformation of people-centred cities

Executive Summary

In the era of rapid digital transformation, cities face the challenge of adapting their policy frameworks
to harness the benefits of new technologies while ensuring economic, environmental, and social
sustainability. The United for Smart Sustainable Cities (U4SSC) initiative has developed the Dynamic
Policy Maturity Benchmark Model to address this challenge, focusing on the continuous evolution
of policies to meet the needs of people-centred cities.

Digital transformation is reshaping urban landscapes, creating opportunities for enhanced services,
efficiency, and sustainability. However, traditional policy frameworks often struggle to keep pace
with technological advancements, leading to a gap between policy and practice. The Dynamic
Policy Maturity Benchmark Model aims to bridge this gap by providing a structured approach
to policy evolution that is responsive to technological changes and societal needs. The model
introduces a dynamic benchmarking approach that leverages Key Performance Indicators (KPIs)
to measure and adjust policy effectiveness. It defines five levels of policy maturity, from existing
to sustainable, each with specific characteristics and requirements. By continuously assessing and
updating policies, the model ensures that they remain relevant and effective in the face of rapid
technological changes. The Dynamic Policy Maturity Benchmark Model represents a significant
advancement in the governance of digital transformation in cities.

By fostering a culture of continuous policy evolution and stakeholder engagement, it ensures that
policies remain responsive to the needs of citizens and the environment. This approach not only
enhances the sustainability and inclusivity of urban development in accordance with SDG11 but
also positions cities to leverage emerging technologies for the greater good.

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